Welcome to Complaints Management System
Complaints Management System is web based application developed to address citizen’s
complaints for Auto or Taxi driver service coming from multiple sources like SMS,
IVRS, email,. All crucial details Service as well as the incident are captured.
Depending on the complaint parameters, it the case is automatically routed for investigation,
response, and reporting. Notifications are sent to relevant personnel as per the
processing done on the complaints by the RTO officials.